QUALITY AND FOOD SAFETY POLICY

Bar i More d.o.o., the company behind the King’s Caffe brand, develops and operates in accordance with consumer requirements, legal regulations, and international food safety standards.
Our business activity is the preparation and serving of food and beverages in restaurants and pubs, with the aim of providing our guests with a safe, high-quality, and authentic gastronomic experience.

Our Vision

To become a recognized chain of hospitality venues that unites service excellence, food safety, and a sustainable business approach.

Our Mission

By implementing the principles of the ISO 22000:2018 Food Safety Management System, we ensure that every meal we prepare is safe, high-quality, and compliant with both guest expectations and legal requirements.

Policy Principles

Food Safety Culture

We recognize that food safety is a shared responsibility. By fostering a culture of food safety, we promote:

Open communication on all food safety issues
Personal responsibility of each employee
Respect and teamwork
Continuous learning and application of acquired knowledge
A positive environment where mistakes are seen as opportunities for improvement

Guest and Consumer Focus

We actively listen to the needs and feedback of our guests and use them to continuously improve our products and services. Our goal is to provide a safe and enjoyable experience for every guest, every time.

Legality and Compliance

We fully comply with all applicable regulations of the Republic of Croatia and the European Union concerning food safety, quality, consumer protection, and environmental preservation.

Management Responsibility and Commitment

The management of Bar i More d.o.o. actively supports the implementation, maintenance, and continuous improvement of the food safety management system, ensuring the necessary resources, competencies, and employee training.

Risk Control and Prevention

We regularly identify and assess hazards at all stages of food preparation and service, taking preventive and corrective actions to protect consumer health.

Sustainability and Environmental Responsibility

We strive to minimize food waste, use resources responsibly, and select local and socially responsible suppliers whenever possible.

Cooperation and Partnership

We maintain active communication with our suppliers, competent authorities, and the local community to foster trust and mutual development.

Continuous Improvement

We systematically monitor quality and food safety objectives and regularly review system effectiveness and guest satisfaction.

Questions and Contact Information

All employees of Bar i More d.o.o. are responsible for implementing this policy within their area of work. Through their behavior and professional attitude, they contribute to strengthening the company’s food safety culture and the overall reputation of the King’s Caffe brand.

The management ensures that this Quality and Food Safety Policy is accessible, clearly understood, and implemented at all levels of the organization.